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An international consulting firm (11 sites nationwide) that assists law firms with pretrial discovery, preparation of testimony and critique of opposing experts’ analyses, and needed a unified voicemail system using IP telephony over a global MPLS network.
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A global marketing company (Los Angeles, CA) with an inbound call center that takes 30,000 calls per month: we provisioned and project managed two dedicated SIP trunks connected to an Asterisk-based PBX, which reduced monthly recurring costs by 20%.
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An internationally known RF products manufacturer (Solon, OH): we replaced a legacy phone system with an AltiGen IP telephony systems across 3 locations, enabled their IT staff to have full control of the phone system with Microsoft's Unified Communication plaform, and cut annual maintenance costs significantly.
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A 4-site nationwide distributor (Cleveland, OH) and processor of landscape supplies that caters to Home Depot, Lowes, etc. and uses an AltiGen IP telephony system for its call center and communication among branch offices. IT personnel heavily utilize the Mobile Extension feature to support all locations.
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A $100+ Million international company (Solon, OH; China, Germany): implemented a full IP telephony architecture across 3 locations and put in a 100Mbps Ethernet Omni-directional Full Duplex Wireless Link for voice and data across a municipal street where IP phones hang off the headquarters’ system. The company expanded to offices in China and Germany so we provisioned an international MPLS network over which toll-free voice, video and data are transported.
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A successful third-party administration (TPA) firm (Mayfield Heights, OH) whose AltiGen call center system answers the phone for 20+ entities including Key Corp, National City Bank, Hartford Insurance, and others.
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A $600+ Million company (Aurora, OH; Shanghai, China) that manufactures and distributes energy efficient compact fluorescent light bulbs to Home Depot, Lowes, Walmart, Marriott, etc. We implemented the company’s headquarters and call center on an AltiGen system linked over a global MPLS network including an AltiGen system in China.
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A national non-profit call center (Akron, OH) on a 2-site AltiGen system since 1999 that hosts kids’ camps and takes lots of calls during Spring camp registration.
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A $1.2 Billion national pharmacy benefits management (PBM) firm (Solon, OH) that administers prescription benefits for groups including the government’s Medicare Part D program. We provisioned several voice circuits to significantly reduce monthly recurring costs.
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A $1B+ publicly traded Fortune 500 company (10 sites nationwide) that's the world’s pre-eminent infection prevention, decontamination and critical and surgical care company, with thousands of customers in more than 60 countries. We implemented a Voice Over IP telephony system in one of its acquired divisions and linked it to corporate headquarters.
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