Proactive Networking Monitoring: What & Why

Your business relies more and more on healthy network infrastructure. Migration to Cloud, Compliance and IT Security all fuel the case to proactively monitor your network health. By proactively scanning your network, you can identify bottlenecks and other irregularities that could impact your network performance and network security. Identifying network compromise in advance will save your business time and money in the long run. Here are some considerations of what to proactively monitor on your network and why: Monitor Your Network Performance Network performance monitoring may identify a number of issues impacting your employee productivity. In some cases it may be a hardware failure (network switch or router) that is causing intermittent outage. Data-intensive applications (e.g. remote backup, call center or VoIP) may need optimization to improve overall network performance. Regular proactive network monitoring will identify these issues that can easily be remediated to avoid any unnecessary downtime, loss of employee productivity, or other failures such as dropped calls and failed backups. Monitor Your Network Access A periodic scan of devices attached to your network will identify any unauthorized access to your network. You may identify devices including desktop, laptop and mobile access from terminated employees, unauthorized access on your wireless network, and other potential compromises to your network. A regular scan of your network helps you stay in compliance and avoid any security compromise. Monitor Your Network Utilization By monitoring your network utilization, you may identify usage patterns impacting your overall network performance. Social media and streaming technologies can chew up your company bandwidth. By monitoring your utilization you may need to implement internal policies on use of...

What’s Driving Digital Transformation of Business: Hello – Cloud Contact Center

Digital Transformation of Business is a critical component of maintaining competitive advantage in many industries. Rapid response to customer inquires, automated responses to self-service inquires, and ability to communicate across digital channels accelerate the buyer journey, solidifies customer loyalty and can take cost out of operations. According to a recent report by Frost and Sullivan on Contact Center Modernization, the Cloud Contact Center market is expected to grow to over $3 billion by 2017. Given the rapid growth of the Cloud Contact Center Solutions, it is no surprise businesses of all sizes are adopting this technology to accelerate Digital Transformation. Your network and IT infrastructure is critical to the success of a Cloud Contact Center deployment. Here are three considerations to ensure you get the most from your Cloud Contact Center: Using Cloud Contact Center for Competitive Advantage By shifting the workloads of your Contact Center to the Cloud, you are leveraging the reliability and availability of the infrastructure to your Cloud Contact Center supplier. This supplier can take on the responsibility of repairing hardware failures, software glitches and other configuration errors. This allows your operations staff to focus on process improvement, call center efficiency, compliance and more. You should expect improved margins, while improving customer satisfaction and loyalty. Bullet-Proof Network Infrastructure and Your Cloud Contact Center It is critical to your success to have your network optimized to handle voice traffic. Using affordable technologies, including Software Defined Networks, you can prioritize Voice Traffic over other activities. Setting network policy for priority and usage of Voice over streaming video and other bandwidth-consuming activities will help ensure your calls are...